Education & career
Professional experiences
Education
Jobs & Internships
| Professional experiences | |
|---|---|
| Wolseley (May 2008 - April 2009) |
IT Services Manager (France) at the Lyon Technology Centre - Transition from a national-based organisation to a Global I.T. Service Delivery - Responsible for delivering and supporting the I.T. services to in-house customers of the company in several European countries - Definition of Service Level Agreement and support point of contact for specific services with each user community - Co-ordination of technical resources and communication with customers during incident resolution, especially when several Technology Centres are involved - First point of contact for the client and relay for escalation - Recruitment, training and day-to-day management of the support team |
| Brossette, Wolseley Group (March 2006 - April 2008) |
I.T. Support Manager at the Lyon Technology Centre - Creation and organisation of national and international support - Recruitment and training of 6-person team - Point of contact for French and Foreign customers - Set-up of ITIL compliant tools and procedures - Design and implementation of rules related to the Sarbanes-Oxley Act |
| GIE AMT (January 2006 – February 2006) |
Analyst-programer at the IT department of the Crédit Agricole bank - Member of the Automated Document Factory department - Programming in BDOC language on HTTP server - Meeting with end-users and capture of needs |
| Ajilon IT Consulting (December 2005) |
Support Technician at the Global Help Desk of Adecco IT Services - Incidents (level 1 or 2) from English-speaking users - Access rights and Active Directory accounts management - Assisting internal IT users of the company |
| Ajilon IT Consulting (Juillet 2005 – November 2005) |
Support Technician at SOS informatique of Adecco France - Call Management from internal IT users (100-150 calls per day per agent) - Incident resolution (SLA: 30% of level 0~1 resolution) |
| University Lyon 1 (November 2000 – November 2002) |
Vice President and University administrator - Member of Presidential team - Management of the Student Office (80 associations) - Project presentation in University council |
Education |
| University Lyon 1 (2005-2006) |
Master MIAGE – Management Information System |
| University of Toronto (2004-2005) |
Exchange student (Ontario / Rhône-Alpes Programme) |
| University Lyon 1 (2000-2004) |
Bachelor in Computer Science Applied to Business Management |
Jobs and internships |
| The Recreation Hotel (November 2009 - December 2009) |
Handyman |
| EB Solutions (January 2004 – July 2004) |
2nd level Tech support - Needs analysis, design and implementation of the tools and processes for incident resolution |
| LVL Médical (March 2003 – August 2004) |
Phone Support - Management of the calls from patients hospitalised at home - Solving directly the problems due to misuse of the equipment |
| EM Lyon (July 2002 – August 2002) |
Intern at the IT department - Functional and Technical design and implementation of the website for Foreign students |
| Le Progrès (March 1999 – January 2000) |
Local press correspondant - Local event coverage - Articles published in local and regional newspapers |
| Station Pizza (October 1998 – November 1998) |
Pizza delivery and kitchen hands |
| INSERM (July 1998 – August 1998) |
Laboratory assistant at the CERMEP - Caretaker of the facility, and assistant to the experiments |
| Clinique du Tonkin (Summer job from 1996 to 2000) |
Strecher-bearer - Transfer of the patients between the different services |
| Restaurant le Saint Laurent (July 1994) |
Kitchen hands |
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